Using our Q-WIN software application, managers
or
other persons with overall responsibility can study
every individual aspect of a branch's customer
activities and receive rapid, easily understood reports
on the current service level per branch office, region
or total. The system generates reports, which show
waiting times, transaction times, customer flow
patterns and trends for each service category.
Decisions concerning staffing can also be made
based on the data.
- As customers arrive at a branch office, they are
directed to a main workstation, self serve kiosk or
are greeted by an attendant.
- The customers are then directed to choose a
category of service, swipe their credit cards,
licenses, (etc.), issued a ticket and are directed to
sit in a wait area.
- When a counter attendant is ready for the next
customer, he/she presses the NEXT button on a
workstation terminal or on an on-screen software
application which send messages to LED displays, TV
monitors and audio announcement devices in the
lobby. These devices help capture the attention of
the customers and direct them to the appropriate
workstations.
- Each customer is then served or transferred to
another counter or area.
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