An example of hospital can be used to show you how a Patient Flow Management of Q-MATIC's Healthcare Solutions works.

1. Appointments - Making appointments over the phone, or via internet, or by hospital staff.
2. Check-in - After identified the patient, he gets a numbered ticket with direct information simultaneously.
3. Directions - Q-MATIC can provide patients with information and directions by fixed or moving signage (LED displays) or by TV monitors and together with the pre-recorded vocal messages.
4. Active Waiting - Patients feel waiting times are shorter if they are entertained, as this active waiting gives the patient an in-process feeling.
5. Treatment - Doctors and nurses can call the next patient for treatment with appointment system and they can have a quick look of the patients' data on screen.
6. Administration Office - With the records and statistics of the patient flow, supervisors and managers can generate detailed information to reflect the service target levels.
7. Alarm functions and performance indicators - With the performance indicators, Q-MATIC help managers predict peak times, reschedule staff and increase productivity.

Q-MATIC's core software Q-WIN generates valuable statistical information that improves patient satisfaction, creates better working conditions for staff while achieving cost-effective planning. with the storage of the feedback information, including number of patients processed, waiting and processing times, new registration etc., records can be retrieved instantly, per day/ month/ year or by office/ department/ clinic.

Q-WIN can give information on three levels:

• real-time
• history
• forecast

Managers can obtain the real-time information from the management screen and then, track and monitor patient flow activities to get instant notification when for instance waiting times are exceeded or fall below pre-set levels. Besides, there is a database allowed accommodating third party integration with other applications and/ or external databases.

Q-MATIC's Healthcare Solutions are aimed at patients, doctors, nurses, and administration personnel.

Improve patient experience

• Privacy and confidentiality
• In process re-assurance
• Shorter waiting times and better planning of patient's time

Improved staff satisfaction

• Improvement in working conditions
• Doctors and physicians like the system
• Control of patient flow

Improved efficiency

• Measuring, viewing and tracking patient processes
• Management can measure performance
• Real time information and alarms

Should you have any enquiries on Q-MATIC healthcare solutions, please feel free to contact our sales department at: sales@ppn.com.hk

Sales hotline: +852 25562162

To know more about us, plese visit: http://www.ppn.com.hk